General FAQs

What is the deadline to register for the Convention?

There is no deadline to register, however, we recommend you register by January 28, 2019 in order to receive the early bird pricing.

Can I attend as a non member?

Yes of course! Non members pay $1,325 before the early bird deadline, and $1,425 after. If you are interested in joining ISA and attending at the member rate, visit the membership page to learn more.

How will I receive my badge?

Don't worry. You can pick up your badge on-site at the registration area. You will be able to view how your information will appear on your badge and make any necessary edits before printing.

Something came up and I am no longer able to attend. Can someone else from my company attend in my place?

No problem! Email info@isapartners.org with the person coming in your place, and we will take care of transferring the registration.

I can no longer attend and need to cancel my registration completely. How do I cancel my registration?

All you need to do is send a written request for cancellation by email to info@isapartners.org. You will receive a refund less a $200 administration fee.
Please note: After March 22, 2019 we are not able to issue a refund for a canceled registration or booth purchase.

I don’t need a booth. Can I register and not purchase a booth (Manufacturers and Service Providers only)?

If you are a Manufacturer/Service Provider: Yes... your first registered attendee will need to pay the non exhibiting fee and any further attendees from your company can pay the regular attendee rate.

Can I register for the convention at the member rate even though I haven’t renewed my dues yet for 2019?

You must pay your 2019 dues before registering at the member rate for the Convention. If you register without paying your 2019 dues, you will be invoiced the non-member registration fee.


What comes with my booth?

Lots of good stuff! (1) 6’ draped table, (2) chairs, (1) wastebasket, booth carpet, booth sign, pipe and drape.

Who do I contact for shipping and freight questions?

Our general services contractor, Shepard, can help you out. Visit the Exhibitor Tool Kit for more information.

What is the first day advanced freight is accepted?

I like the eagerness! March 8, 2019 is the earliest day that advanced freight can be accepted.

When is the last day advanced freight is accepted?

Cutting it a little close? March 29, 2019 is the last day that advanced freight can be accepted.

Where do I send my advance shipment?

The address for the advanced warehouse is:
[Exhibiting Co. Name & Booth Number]
ISA Convention 2019
c/o Shepard Exposition Services
10001 Fannin Street
Houston, TX 77045

Can I ship directly to the Convention Center?

Yes, but only on April 6, 2019. This is the only day direct shipments will be accepted.

Can I order additional furniture?

Yes, you would need to order with our general services contractor, Shepard. Visit the Exhibitor Tool Kit for more information.

When is move-in for Distributors?

Sunday, April 7th, 1:00 pm – 5:00 pm

When is move-in day for Manufacturers?

Saturday, April 6th, 9:00 am – 4:30 pm with a final set-up day Monday, April 8th, 7:00 am – 8:00 am

When is move-out?

Monday, April 8th, 3:00 pm – 10:00 pm

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